Patient satisfaction surveys are meaningful and essential sources of information for identifying gaps and developing an effective action plan for quality improvement in healthcare organizations. However, the improvements resulting from feedback information of patient satisfaction surveys require lean but thorough system to analyze and solve the problem efficiently and intime. Therefore online patient satisfaction survey with well-design questions and acquiring system will help the dental hospital gain the precise and reliable information from the patients intime and as a result, help improving the hospital service quality.

Online patient satisfaction evaluation system is a realistic tool to provide opportunity for improvement, enhance strategic decision making, reduce cost, meet patients; expectations, frame strategies for effective management, and help monitor the dental hospital healthcare performance.